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Guest Services

Guest Services



Need assistance finding a store, service or gift giving ideas? Guest Services will be happy to assist you.

Guest Services

Monday to Friday 9:30 am – 9:00 pm

Saturday 9:00 am – 6:00 pm 

Sunday 10:30 am – 5:00 pm

(905) 842-2140

Guest Services can be found on the lower level across from SportChek.

Please note: Some services such as gift-wrapping and photocopying are temporarily unavailable. Please inquire at Guest Services for details.

Strollers, Walkers and Wheelchairs

Complimentary strollers, walkers and wheelchairs are available on a first come first served basis at Guest Services. Photo identification is required and customers are asked to sign a release form.

Oakville Place Gift Cards

Oakville Place and Burlington Centre Gift Cards can now be used at both properties, even the ones you’ve already purchased.

Classic Gift Card

There’s something for everyone in an Oakville Place gift card. Perfect for any occasion, this little card is loaded with lots of potential. Available in denominations of up to $500, payment methods include Cash, Interac, Visa and MasterCard. Buys yours today at Guest Services located by Spot-check or at the gift card kiosk by L.L.Bean.

Corporate Gifting

Our corporate gifting options are perfect or bulk orders to reward your employees, thank your clients, or use as unit purchase incentives. For more information and corporate order incentives, please contact Heather Dickson at, or contact Guest Services at 905-842-2140.

Egift Card

Our eGift Cards are all about convenience. Purchase yours from home with just the tap of a button and send to your recipients instantly. BUY NOW

Check your balance

For card balance, please call the Balance Inquiry Line at 1-800-755-8608 or

Maintenance Fees

Starting on the first day, of the sixteenth month after the card activation date, a non-refundable $2.50 (plus applicable taxes) will be deducted each month from the card balance. A 3-month extension can be requested before these fees are charged, by contacting EML directly. A toll free number can be found on the back of the card. If you receive this extension, these fees cannot be charged for an additional 3 months.

Electric Charging Stations

Charge your vehicle while you shop. We have four charging stations for your convenience in our underground parking garage located near the SportChek entrance.

How to Use:

All users are required to have a ChargePoint Card. All cards are complimentary and can be obtained by visiting If you do not have a card, contact ChargePoint’s Customer Care at 1-888-758-4389.

For more information:

First Aid

Guest Services works in partnership with Security to provide first aid. AED is available in Centre Court.

Lost and Found

Lost and found items are logged by date at Guest Services.

Taxi Service

Guest Services will be happy to call a taxi on your behalf.

Access to Security

Visit the Guest Services desk if you need to speak to Security.

Transit Information

Whether you need access to an Oakville Transit Bus schedule or need assistance with Wheeltrans or Care-A-Van, we are happy to assist.

Lost Children / Customers

Guest Services works in partnership with Security to assist in re-uniting lost children and lost memory impaired customers with their loved ones.

Job Postings

Guest Services provides a list of jobs that are available throughout the Centre.

Promotions and Events

Guest Services is happy to provide information regarding Oakville Place’s events and promotions.

Family Services

  • The family washroom is located on the upper level in the Food Hall.
  • Bicycle racks are located at the upper level entrance and on either side of the lower south entrance.
  • Preferred parking for expectant mothers and parents with little ones.